FAQ

Q: I received a faulty/damaged product what should I do?

A: If you received a defective, damaged or faulty item, picture proof of the defective or faulty item must be submitted no later than 7 days after receiving the package

Q: How do I know if my package is on the way?

A: You will have received a shipping confirmation email with a tracking number to the email you provided during the purchase once it has been processed. 

Q: Whats your Shipping times? 

A: ALL US Orders will be shipped via Standard Shipping (3-5 business days)

Expedited Express Shipping (1-3 Days) 

Packages will be shipped using USPS, FEDEX, DHL depending on your location 

Questions regarding orders must be sent to purposewhiteco@gmail.com Please include name, order number. Thank you ~

Q: Do we ship internationally?

A: Yes, we ship worldwide!!

We are not liable to pay for any customs duties or taxes levied by your country for international orders and they are the responsibility to be paid by the customers.

Q: Where are you guys based? 

A: We have manufactures around the world. US, China, Europe and many more.